FAQs
What is the most recent version of SuperNAV Software?
The most recent version is June 2007. All Maps are updated every 3 months.
Which PDA do you recommend and what accessories do I need?
Click here to see our list of compatible PDA's and recommended bundles.
What is the warranty period for the GPS hardware?
All products carry the manufacturer warranties. GPS- Egypt does reserve the right to substitute with a similar product if necessary.
Which PDA do you recommend for use with GPS?
While there are quite a few PDA that works well wth SuperNAV, the preferred system would include 64 megabytes internal RAM and two slots, typically one Compact Flash CF), and the other a Secure Digital (SD) slot with at least 64 megs storage. Your requirements may vary depending upon your maps needs. For optimum performance we recommend hp 5720 and Acer c530.
Can I know which products are supported on my PDA?
SuperNav and SuperGuide
How much memory do I need to store maps?
Please see map size memory requirements.
Can I use my own GPS receiver and buy just your software?
Yes, you can buy just the software. However, make sure that your receiver can connect with your device through blue tooth.
How precise is the GPS?
Most of GPS receivers we sell are accurate to between 3 to 5 meters. You may want to consider a Differential GPS or Post Processing if you need higher precision.
How often does the GPS update position?
SuperNAV system updates several times per second, for smooth seamless position refresh. Some competing products can take up to 15 seconds to refresh your position!
Are there any fees I must pay to use the GPS system?
No fees are required to use the Global Positioning system.
Does weather effect the GPS?
Although you may experience some interference in receiving the signal during severe weather in the ionosphere the chances are good that this is unlikely to be an issue for most applications.
Are the GPS receivers that GPS-Egypt sell Differential ready?
The receivers we sell are WAAS capable receivers for extra accuracy. In addition, SuperNAV is differential ready. Some receivers are differential capable. For these receivers you would still need to purchase an additional piece of GPS hardware which is actually "radio receiver" to obtain the GPS correction data.
Why would I choose one type of GPS receiver over another?
The deciding factors usually are accuracy and performance.
What maps are included when I buy your software?
GPS-Egypt offers a variety of packages containing U.S., Canada, Europe and the Gulf countries street maps.
What level of detail is available for your maps?
All our maps are offered at street level details. Aviation maps are available worldwide, Marine maps are available for certain countries only. Topographic maps are available for the U.S.
How long can I expect a fully charged PDA to last when using the GPS card?
Expect the GPS card to decrease the life of the PDA by approximately 30%. In other words, if your PDA typically lasts 6 hours after full charge, then it would last about 4 hours when using the GPS.
Do you sell topographical maps in addition to your regular street/aviation map bundles?
They are available by special orders only.
What is the difference between using subscription navigation systems available by some network operators and using SuperNAV on the same phone or PDA system?
(1) SuperNAV does not rely on cellular coverage, (2) Instant rerouting rather than waiting for cellular upload/download, (3) No additional fees using SuperNAV (4) You can use SuperNAV for marine, aviation, hiking as well. government,
Do high speed SD cards affect operation of SuperNAV program?
Yes, faster SD cards improve both the perfomance of the program operating from SD card and for pagination of the map data from the card.
Does the SuperNAV software support VGA Hi Res and Rotation?
Yes, it does support these modes.
Can I use an 802.11b wireless LAN card with any of your GPS receivers?
Yes, you can use Cisco Aironet 350 wireless LAN card and also the Compaq 802.11b 2.4 GH card with our receivers.
I understand that your receivers are NMEA compatible. What is NMEA?
NMEA is the standard in the GPS industry. Details.
Does SuperNAVoffer a software developer kit (SDK) or API support?
Yes, but to receive support you must have first a registered copy of the SuperNAV application program.
GPS SET-UP
How should I configure my GPS receiver?
Configure your GPS receiver to output 4800 baud (or higher) serial, NMEA 0183v2.0 (or higher). It is important that you select v2.0 to obtain the most accurate altitude measurements possible.
How does SuperNAV GPS handle datum corrections?
Datum corrections are done directly by the GPS hardware. When you buy a GPS receiver from SuperNAV then the receiver defaults to WGS 84.
Where can I obtain the latest version of Microsoft ActiveSync?
The latest version of ActiveSync is available for download from Microsoft.
How can I change turn warning sound?
Delete the file SpdBeep.wav that is located in the GPS directory. Place a new sound file there and rename it to SpdBeep.wav. Note: The sound clip must already be a .wav file.
I have bought a GPS Bluetooth receiver , I put the receiver in the charger yet it is not charging. How can I charge the receiver?
If the Bluetooth GPS receiver is sufficiently discharged then placing directly into the charger will not be adequate to begin charging the unit. First, power the GPS unit directly for 5 minutes. Second, you can remove the power from the GPS unit and power directly to the cradle, insert the GPS receiver into the cradle.
I recharged the battery for my bluetooth receiver after it became discharged, and now it will not aquire satellites and I can't lock in to my position. What do I do?
Please remove the battery from your bluetooth receiver for several minutes (about 10). Remove all the connections to the Bluetooth device under your Bluetooth Manager and connect again. Ensure that your PDA is communicating with your bluetooth GPS reciever.
How do I reset my GPS Bluetooth reciever?
To reset your receiver, remove the battery for 5 seconds, then remove all shortcuts from the Bluetooth Manager on your PDA. Install the GPS receiver again
BLUETOOTH
Which comm port does my PDA use for Bluetooth connection?
| Audiovox 6700 | COM4 |
| Compaq iPAQ 3870 | COM8 |
| Compaq iPAQ 3970 | COM8 |
| Dell Axim X3 | COM7 |
| Dell Axim X3i | COM7 |
| Dell Axim X30 | COM7 |
| Dell Axim X50 | COM7 |
| Dell Axim X50i | COM7 |
| Dell Axim X50v | COM7 |
| HP iPAQ 1940 / 1945 (ROM version 1.00) | COM5 |
| HP iPAQ 1940 / 1945 (ROM version 1.10) | COM8 |
| HP iPAQ hx2110 | COM8 |
| HP iPAQ 2210 / 2215 | COM8 |
| HP iPAQ hx2450 / 2750 | COM8 |
| HP iPAQ rx3715 | COM6 |
| HP iPAQ 4150 / 4155 | COM6 |
| HP iPAQ 4350 | COM8 |
| HP iPAQ hx4700 | COM8 |
| HP iPAQ 5xxx | COM8 |
| HP iPAQ 63xx | COM7 |
| HP iPAQ 6515 | COM7 (Internal GPS) |
| i-mate PDA2k | COM6 |
| i-mate JAM | COM6 |
| Orange SPV M1000 | COM6 |
| Orange SPV M2000 | COM6 |
| Orange SPV M500 | COM6 |
| O2 XDA II | COM6 |
| O2 XDA IIi / XDA IIs | COM6 |
| Proximus QTEK 2020 | COM6 |
| Proximus QTEK 9090 / QTEK S100 | COM6 |
| T-Mobile MDA II | COM6 |
| T-Mobile MDA III / MDA compact | COM6 |
| Vodafone VPA III / VPA Compact | COM6 |
*To test the port you can use 3rd party GPS program
http://www.pocketpcfreewares.com/fr/index.php?soft=853
My PDA / Bluetooth host device is asking me for a password / passkey. What is it?
1234 (on older models) or 0000 (on newer models)
I put the receiver in the charger yet it is not charging. How can I charge the receiver?
If the Bluetooth GPS receiver is sufficiently discharged, then placing it directly into the charger will not be adequate to begin charging the unit. First, power the GPS receiver directly for 5 minutes. Second, remove the power from the GPS receiver and apply power directly to the cradle. Insert the GPS receiver into the cradle, and the unit should begin charging normally.
The SuperNAV software doesn't seem to be making any connections with my Bluetooth GPS receiver. How do I make it work?
You will need to make sure your PDA is paired with the Bluetooth device. Follow the instructions in the Connection section of the Bluetooth documentation to make sure that your PDA is recognizing the Bluetooth GPS receiver properly. If so, you will need to connect with the device by going to the Bluetooth Manager and double-tapping on the SuperNAV icon.
I am experiencing difficulties connecting with my Bluetooth GPS and/or locking in to satellites, what should I do?
There are one of several things you could do:
- Replace the rechargeable batteries with heavy-duty alkaline batteries
- Download the GPSDriver.dll file from the Free Downloads page.
- Refer to the Bluetooth documentation for instructions on how to connect with your receiver.
I am having difficulty using my SuperNAV GPS Bluetooth receiver. Is there any documentation available?
Yes, please see our Bluetooth GPS documentation (PDF format) for detailed information about setting up your Bluetooth GPS receiver, operation, and proper care and maintenance.
My Bluetooth receiver seems to be connecting to satellites (the green light is blinking), but I am unable to establish a connection between the receiver and my PDA. How can I make a connection?
Go to the Bluetooth Manager on your PDA. Locate the "SuperNAV: SPP Slave" icon and tap and hold. A pop-up menu will appear, select Delete.
Next, locate the Reset button on your Bluetooth GPS receiver and press it. Then perform a soft reset on your PDA.
Once your PDA has finished resetting itself, go back to the Bluetooth Manager screen and perform the typical setup and connection procedures for your Bluetooth receiver (for help with connection, please review the Bluetooth documentation).
Once you have established a pairing, double-click on the "SuperNAV: SPP Slave" icon to connect your PDA to your Bluetooth receiver. Finally, run the SuperNAV GPS software. Go to Tools > GPS Status > Status, select COM 8 as your port, 4800bps, and tap Open Port. You should see symbols scrolling in the gray box below.
Which COM port should I use when trying to connect to my Bluetooth GPS receiver?
SuperNAV GPS will normally find and open the GPS port automatically using the "Find GPS Port" function under the SuperNAV GPS Tools menu, GPS, Status tab. However, when running the SuperNAV GPS application on the Dell Axim X30 or the HP 6300 series, do the following: select Com 7 from the SuperNAV GPS drop down menu under Tools, GPS, Status tab, then select "Open Port". Data will then begin to flow in the status screen.
My Bluetooth PDA locks up constantly, is there a way to fix this?
Yes, if you are using a Bluetooth-enabled HP iPaq, there is a driver you can download for Pocket PC 2003 that will solve the lockup issue.
You can download the updated Bluetooth driver from the HP website.
Why doesn't my Bluetooth GPS work with my QTEK, iMate, or O2 XDA II PDA?
Certain essential Bluetooth functions were not included with the above PDAs, but there is a solution, Pocket Bluetooth Tools, available for free download. Keep in mind this software is freeware, and while it has no affiliation with SuperNAV GPS and is therefore not supported by SuperNAV, several SuperNAV customers report success using the product.
My HP iPAQ 6315 dosen't detect my bluetooth GPS, how can I possibly fix this?
Ensure that your baud rate is 4800, select com7 manually click "open port" you will now see a data stream, go outside to lock it in.
INSTALLATION
I receive an error message when I install the program to my Pocket PC. The error message says the program was made for an earlier version of Pocket PC. Is SuperNAV Pro compatible with my OS?
Yes. You can ignore this message, which pertains to the installer only - not the SuperNAV Pro software.
I am using an iPAQ 5400 Series PDA, is there anything I should do to make it compatible with SuperNAV GPS software?
Make sure you are running the latest HP iPAQ ROM. iPAQ 5400 series ROM download and information is available on the HP website. Click here.
Which COM Port does the GPS receiver use on the PDA?
Serial COM Port used by the GPS receiver depends on the PDA that you are using. Below is a table outlining the PDA model and COM Port used.
| PDA Model | COM Port |
| HP iPaq 36xx Series | COM 4 |
| HP iPaq 38xx Series | COM 5 |
| HP iPaq 39xx Series | COM 6 |
| HP iPaq 54xx Series | COM 4 |
| Dell Axim X3 | COM 1 |
| Dell Axim X5 | COM 5 |
| Toshiba e740 | COM 1 |
| Dell Axim x30 | COM 7 |
What does error "not a Windows CE device" mean?
You are probably attempting to install the GPS program on a version 1.0x device. If you intend to use the SuperNAV GPS software on a Windows CE device you must have version 2.12 or higher of the Windows CE operating system.
I cannot install the SuperNAV GPS program onto my iPAQ. The SuperNAV install program does not detect Microsoft ActiveSync. What should I do?
You need to install Microsoft ActiveSync 3.7 or higher first. Click here to go to the download page.
How do I load maps into the memory card?
1. Select Tranfer ->Storage Maps->Streets, and then select the country and state you wish to export to the PDA. For a visual demonstration of this process, click here to go to our video tutorial page.
How do I load maps on my Windows CE/Pocket PC version of SuperNAV GPS?
The easiest way to load multiple maps at once on the PDA is to use the Load in View functionality. To use this, centre the map so you only see the area you are interested in on the screen, and then go to File->Load->Load in View->Street Maps, and the maps will be loaded if they are on the PDA or a storage card. For a video demonstration of this click here.
I can't seem to establish a connection between my desktop computer and my CE device, it used to work before, what's wrong?
Quit the SuperNAV GPS program on both the desktop and the CE computer. Leaving the GPS program running during the time you are trying to establish a connection between the desktop and the CE can lock up the com port as it is waiting for GPS signals rather than looking for a machine for synchronization.
How can I verify that my Pocket PC is receiving GPS signals?
SuperNAV GPS receivers require an active serial port in order to function. 1. Be sure to disable conflicting software such as Targus Stowaway Keyboard software and any other software which takes over the Today Screen on your Pocket PC.
2. Perform a soft-reset on your Pocket PC.
If you have SuperNAV GPS Software continue with step 3, if you do not use SuperNAV software skip to number 4.
3. Activate SuperNAV GPS software, select Tools>GPS status>Status. Check that the button appears with the word "Close" (that actually indicates that the port is Open, to close the port you would click on the button labeled "Close"). To test whether the port is locked, attempt to toggle from Open to Close and vice versa. If you are unable to toggle the port from Open to Close, you need to soft reset and possibly hard reset your Pocket PC.
4. If you still cannot establish a connection, check to see whether your Pocket PC recognizes the GPS receiver. Instructions.
Is the GPS receiving signals?
1. Activate the SuperNAV GPS program
2. Select Tools>GPS Status>Status.
3. Look closely at the GPS output that is displayed in the View Status menu. Data should be flowing even when the GPS receiver has not locked in the position.
The data string that begins:
GPGSV... is "bad data" because the receiver has not locked into the satellites.
Whereas:
GPGSA... is "good data" indicating that the receiver has locked into the satellites. Remember - "A-Okay"
4. Once the data is flowing, go outside away from buildings, select the Satellites tab (Tools>GPS Status>Satellites), and watch the satellite signal strength improve until your position is locked in.
Why is my Navigation screen blank?
Be sure to download the appropriate SuperNAV GPS data packages to the computer. The SuperNAV GPS program will automatically display your position if the correct geographic area is loaded.
Why can't I see any maps even after I zoom and scroll?
If you are looking for a place in the U.S.A. use the Find command (Tools Menu) to type the name of the place and the state. Options will appear in the resulting dialog box. By selecting one of the places listed, the program will automatically centre it's position at that place.
If you are looking for a place outside of the U.S.A. select "File->Manage Maps" to see which maps you have loaded. Be sure to load SuperNAV GPS maps (these are files with .ttm as the extension) for the correct area. You can then zoom to the right location.
Alternatively, take the GPS system and PDA outside. Once your position is fixed it will show your position on the map.
My position appears to be offset, what's wrong?
If a different grid system other than our default WGS84 is used, the position may appear to be offset. You may encounter such problems when traveling in Hawaii or importing a specialized map which has a different datum. To fix this problem,
1. Go to View/Show Preference/Display
2. Check "Use Defined Datum". Enter desired number of meters (positive or negative) where X=East(minus)/West(plus) direction, and Y=North(plus)/South(minus) direction.
I purchased your software. When I lock in and look at my position on the map, it turns out that my position on the map is shifted by a significant distance to the south-east from my actual position. What is wrong?
Please use the defined datum to correct your position. Go to View->Preference... and in the Display tab change dx to -1166, change dy to 3988, and check "Use Defined Datum". This should eliminate the problem and your position after that should be properly displayed on the map. In Version 092003 and higher no need for correction.
How can I lock the GPS in faster the first time it's in use?
1. Be sure the PDA date and time is accurate to within one hour of local time.
2. Use the Find Address feature to locate the town you are near, when the window pops up, select "Initialize GPS".
Why can't I close the GPS window using HP Task Switcher?
Because the SuperNAV GPS program pops up a message saying "Do you really want to quit the program?" when you try to close the SuperNAV GPS window using HP Task Switcher (in the bottom right corner). In this case, you need to go back to the GPS window and select Yes to quit the program properly.
I'm using T-Mobile Pocket PC/phone or iMATE and I cannot get GPS hardware to be recognized. What's wrong?
The T-Mobile Pocket PC phone defaults to keeping Infrared communications open, this conflicts with operation of any serial device such as the SuperNAV GPS receivers. To correct the situation select Start and Settings. Open the Connections tab. Tap the Beam icon. Uncheck the box next to Receive all incoming beams...
When I use the Pocket PC the electronic keyboard disappears. What's wrong?
Stop using the GigaBar utility.
The audible direction indicators are not working. What's wrong?
Be sure the .wav files are located on the main memory of the pocket computer, inside the GPS directory (on the root) rather than on a storage card. Also be sure that the sound volume is turned "On" with sufficient volume.
Routing appears to be taking a long time. What's wrong?
For fastest routing, make sure the route settings are set to Quickest Path. This will ensure that the generated route will stay on the highway when possible. To get to the Route Settings screen, select Route->Route Settings.
Also, make sure that the Routing Area Size is set large enough. You can get access to this option through the same window as before. On the PC, this option can be set as large as possible. On the PDA, if this is set to high, you will get the"Unable to find right route" error message. If you get this error message, reduce the Routing Area Size and try the route again.
How can I get the GPS to lock in faster?
Set the computer's date, time and location properly. Use the "Initialization" feature. Attach an external antenna and keep the antenna horizontal with respect to the ground.
How can I load another data set or maps?
The easiest way to load more maps into the software is through the Load in View functionality. This will load maps for the area currently in view into the software. To use load in view, select File->Load->Load in View->Street Maps. This will load more maps into the software, provided they are installed on your PC or PDA.
How can I load new types of data overlays such as airports, roads, or marine maps?
Select File->Load->Load Maps and then select the map you wish to load into the software. Marine maps will have a .nos extension while all other maps should have a .ttm file extension.
How can I see Points of Interest on my screen?
1. Be sure you are using SuperNAV GPS v092003 or higher.
2. Be sure Display POI is checked ON under Display Preferences.
3. Right-Click on a location, select Load/Unload from the menu, make sure Load and POI is checked, and then click OK.
How can I add my own data points?
Select Waypoint from the Tools menu to add your own points to your own database. You can provide comments in the note area.
Some city and town points seem to be located far from where I would expect. Why?
City/town points are determined from a geometrical analysis provided by the U.S. government.
I am having trouble booting up the SuperNAV GPS program. What should I do?
Delete the GPS preferences file. The correct file to delete is called "gps.init" and the file is found inside the GPS directory. This file "remembers" the last settings, including program preferences and maps loaded, you will need to re-load maps and reset preferences.
My PDA no longer seems to be functioning properly, what should I do?
Be sure you have obtained the latest ROM upgrade for the device you are using. ROM upgrades are periodically issued by PDA manufacturers are available for free download directly from the manufacturer.
My PDA appears to be locked up, what should I do?
Please follow these instructions.
My receiver worked, however, now I do not see any data scrolling in the program.
If your receiver communicates with your PDA when you manually test it, please delete the file RMClog.txt.
Can I install the program to an external flash memory card?
The SuperNAV GPS program needs to be installed directly on the main memory of the handheld computer. Maps may be stored on external storage devices such as flash cards and hard drives.
When I try to install the program or maps nothing happens, or the system appears to lock up, what's wrong?
Most likely there is a conflict among resources the program is using. Disable Norton Anti-virus and try again.
My PDA appears to be locked up, not saving my Bluetooth COM port settings, or otherwise not responding properly when I activate the SuperNAV program. How can I correct the situation?
Most likely there is (or was) a conflict in either software or hardware that has caused the PDA registry files to become corrupt. Click here for detailed instructions.
Why can't I assign SuperNAV GPS tasks to buttons on my Pocket PC?
You might need to release the manufacture default button function first within Start/Settings/Personal/Buttons.
How can I conserve battery power when using the iPAQ?
Set the Backlight display to OFF or set time (seconds or minutes) to turn off backlight if device is not used. You can also adjust the brightness for the power usage.
Using a PDA (such as iPAQ) when I tap on File or View menu the menus remain on the screen, they fail to disappear. What is wrong?
Your PDA has almost run out of memory. Please remove files and/or assign more memory to program rather than storage.
Using the HP Jornada 720 it appears that the Route menu is missing. What's wrong?
Move the floating scale bar menu down a level to expose the Route menu.
I have no speed indicator and/or the date appears wrong in my GPS data display, and/or the position arrow fails to rotate on my map. What's wrong?
Most likely you have used the GPS Advanced Utility (#8040), often used to turn WAAS on/off, and you have inadvertently set at least one string value to zero. When using the SuperNAV GPS application for navigation and tracking all values must be greater than zero. Use the GPS Advanced Utility to set all values to at least "1".
When I select "head up" I lose detail in the map. What's wrong?
At pre-determined zoom levels, the SuperNAV software drops details to conserve CPU memory which therefore enables map rotation and screen redraw to be fast.
When I use SuperNAV to create a route, I get different results than what I would expect. How can I have more control to make the route come out the way I prefer?
Using SuperNAV to route a familiar route, such as from your home to your office, you will find that manually adding waypoint(s) to the route will allow you to customize the resulting route to your preference. A waypoint is a user defined point that forces the program to create a route through this point.
To create a waypoint, simply zoom in a little, so you can see local streets. For PC right-click on the place where you want your waypoint to be, select “Add Waypoint”. For Pocket PC click on the place where you want your waypoint to be, select “Add To Waypoints”. To place a waypoint by using the address of the place, select from the Tools Menu “Find”, then “Address”. Enter the address, then press “Find”, highlight the correct address, then press “Go To”. After you press “Go To” the map with the waypoint appears on the screen and the waypoint is automatically added to you route. Repeat one of the procedures for as many times as you need. After that select “Waypoints…” from Tools Menu. In the left window click once on the “general.way” and make sure the “Default File” box is checked. Click the button “route”, the desired route will be displayed. To learn more about the waypoints, see “Creating Waypoints” in the Help Menu.
After I close the program my hardware buttons are still locked to it. What can I do?
In most cases, the program is not actually closed. Clicking the X in the top right de-activates the program, but does not close it. Activate the program again and tap File>Exit. The hardware buttons should now be functioning as usual.
I receive error message or unable to install the compact flash gps driver to my laptop or tablet xp. How can I resolve?
Go to Device Manager, Hardware, be sure the CF card is not trying to be installed in Comm 1 or Comm 3 as those ports are normally taken by other built-in devices and cause conflicts. You will most likely see an exclamation sign next to the port in use. You need to resolve the conflict such that the comm port that is assigned by Windows to the SuperNAV GPS CF card appears without an exclamation sign. Please also see instructions.
When I set ETA as a corner window, I don't see my Estimated Time of Arrival. Is it working?
During street navigation, the Estimated Time of Arrival can be viewed via the expanded navigation panel. To activate the navigation panel go to Tools>Nav and check the box next to "Show Navigation Panel". Expand the panel by clicking on the arrow in the panel's upper right-hand corner.
How can I remove the SuperNAV icon that appears on the "Today" background screen?
This is a feature that allows the program to be activated directly from the PDA main "home" screen. To remove the logo go to Settings > Today > Items. uncheck what you do not want.
While attempting to connect my Pocket PC to Bluetooth GPS receiver "Invalid Card" message appears. What's wrong?
Most likely there is a comm port conflict with a modem card. Configure SuperNAV to use the Bluetooth port rather than allowing the program to search for available serial ports. Procedure: Launch SuperNAV, go to Tools, GPS Status, Status screen and select the correct port for Bluetooth (not for modem card) then quit SuperNAV, relaunch. (Note: Bluetooth port varies by Pocket PC model, check BT manager on your Pocket PC for details).
How do I change the COM port that my GPS receiver is running on?
Go to My Computer --> Control Panel --> System. Under System Properties, click on the Hardware tab. Under the Hardware tab, click on the Device Manager button. You will see a list of devices. Under “Ports”, you will see your device. Right click on your device. Go to “Properties” and click on the tab “Port settings”. Click on the “Advanced” button. Next to “COM Port Number”, you will see a list box with a list of COM port numbers. If you are not aware of any device using a certain port, for instance COM2, select the port you wish to change to. In some cases, it may say that the selected port is in use. If this is the case, try a different port.
I am upgrading my software to the latest version of SuperNAV . Prior to installing the latest version to my PDA , how do I remove the old SuperNAV from my PDA?
On your PDA, go to the Start menu and go to Settings. Open the System tab, and press "Remove Programs". Select "SuperNAV GPS" and press "Remove". Once the old version of SuperNAV has been removed from your PDA, you can now install the latest version of SuperNAV .
I get an active sync error installing SuperNAV under Vista. How do I fix the problem?
Install the Vista equivalent to active sync called "Microsoft Windows Mobile Device Center".
FLEET TRACKING
I want to track boats anywhere they travel, what product do I need?
The best product is the SatelliteTracker . The product includes central station software, maps, and the tracking device.
How do I get my Passive Tracker software to work with the SuperNAV GPS software?
You will need the download.dll file. Just install it into your "C:\Program Files\Gps" directory and you're all set.
What are private IP addresses?
The Internet Assigned Numbers Authority (IANA) has reserved the following three blocks of the IP address space for private internets (local networks): 10.0.0.0 - 10.255.255.255 172.16.0.0 - 172.31.255.255 192.168.0.0 - 192.168.255.255 As a result, you still will not be able to track the phone. All of our customers who have a nextel have "65" as the first number in the IP block, which is a valid public IP. Please get your Nextel an IP that does not start with 10, 172, or 192, and you should be all set.
How do I set up my Motorola i730 to automatically start SuperNAV GPS when it is powered on?
To autostart SuperNAV GPS when the phone is powered on, do the following:
- Press the Menu button
- Scroll to Settings and press OK button
- Scroll to Personalize and press OK button
- Use the down arrow key (located below the "OK" button) to scroll down to "Power Up", and press OK button
- Use the right arrow key (located to the the right of the "OK" button) to scroll through until our program is highlighted.
- When our program is highlighted, select "OK". Press the red hang-up button (located at five o'clock to the "OK" button)
The SuperNAV GPS application will now start each time the phone is turned on. Try turning you phone off and then on. The SuperNAV GPS application will be on the screen. Press the "hang-up" button twice to put the application in the background.
ERROR MESSAGES
The SuperNAV GPS program crashes when you select "Transfer to PDA."
If you are having issues with program crashing when you try to transfer maps, please delete the file "rapi.dll" in the folder "C:\Program Files\GPS". This will only affect customers who have updated to Microsoft Activesync 3.7, and does not affect users of Activesync 3.5. Customers with ActiveSync 3.7.1, may need to contact SuperNAV if you are having trouble transfering maps. A fix is available.
The SuperNAV GPS program fails to launch, giving error RAPI.DLL cannot be found, what's wrong?
Please see answer under "Installation" - click here. Upgrading to the latest version should also fix this problem.
When I try to activate the SuperNAV GPS program on my desktop/laptop system I get illegal operation or the program hangs up. What's wrong?
This is indicative of being behind a firewall or using Norton Anti-Virus/Firewall. Download Track.dll file. Replace the existing Track.dll file found under C:/Program Files/GPS with the file from link above. This downloaded file is in .zip format, extract the file before you place it in the GPS folder.
When I try to open the GPS program on my desktop, I get the following error message: "GPS has caused an error in DIBENG.DLL. GPS will now close". What should I do?
Most likely you need to download a new driver for your monitor. Contact your monitor vendor for the latest driver.
When I start the SuperNAV GPS application on my Desktop computer I get a VCOMM error. What's wrong?
Your computer is locking up the serial port (which SuperNAV GPS is attempting to access). Remedy: Hold Shift Key while launching the SuperNAV GPS software. This will allow you to activate the SuperNAV GPS program in "Safe Mode" which denies access to the serial port. You will not be able to use a GPS receiver when operating in this mode.
When I attempt to run the SuperNAV application on my iPAQ I get an error message that GPS port cannot be found. What's wrong?
Insure that the iPAQ expansion sleeve is properly seated on the iPAQ. Often times the iPAQ may appear to be fully seated but in reality it is not, therefore the SuperNAV application is unable to recognize that the GPS is inserted into the sleeve.
My Pocket PC is unable to complete a routing request and it seems to operate very slowly. What's wrong?
Most likely you have run very low on memory. Note that you should have 15 megabytes of free space AFTER you have launched the SuperNAV GPS application and loaded into view the maps you are using.
I want to open the Desktop version of SuperNAV GPS without connecting to my Bluetooth GPS Receiver. How do I do this?
To turn off automatic connection to the Bluetooth GPS Receiver, hold down the shift key on your keyboard when you start up the software.
MAPS
Are new maps compatible with old versions of the program?
No, new maps are only guaranteed to work with the latest version of the program. It is not recommended to use an old program with new maps or a new program with old maps. All Maps are updated at the same time as the SuperNAV Program.
Is there a master index of all the map files so I can know which maps to load?
A Master index for the maps is no longer required. You can load maps for an area by using the Load in View function. To use this function, select File->Load->Load in View->Street Maps.
How can I import maps from other sources into the SuperNAV GPS?
You can scan your own maps and use the SuperNAV GPS Geocoder Utility to import the maps into the SuperNAV application.
I put maps on my storage card inside a folder called My Documents yet I still can't access the files from the SuperNAV GPS program, what should I do?
To load marine or topographical maps from the My Documents folder on the storage card, you need to navigate to the correct folder. Tap on the yellow folder icon in the bottom left hand corner until you see "My Pocket PC" above the folder list. Then tap on the folder for your storage card, and then on My Documents. You will then see all the files in the My Documents folder on your storage card.
When I load the maps into my computer, after I close the program and run it again, all the information of the maps that I had loaded disappear. I have to load the maps again. What should I do?
Go to "Start" menu of your computer and search for the file called "gps.init". You might find two gps.init files under C:\Program Files\Gps and under C:\Windows. Delete both files. The GPS.init file will automatically be regenerated when you restart the SuperNAV GPS application. You will need to re-load previously loaded maps and reset preferences initially.
Preference settings are not getting "remembered" when I start the SuperNAV application. What's wrong?
See question above regarding having more than one GPS.init file. If you still have trouble, then most likely you are attempting to run the SuperNAV GPS program from a locked storage card. Exit the SuperNAV GPS application, remove the storage card, unlock the card, replace the card, and restart the SuperNAV GPS application. You will need to re-load previously loaded maps and reset preferences initially.
I'm attempting to import a scanned map and I get an error "incorrectly formed html", what's wrong?
Use File Load, then select file type to be "Images" not "HTML". Scanned images are actually read using the bmp file. HTML is reserved strictly for use in converting Internet based routing to SuperNAV GPS waypoint files.
How can the best results be obtained when searching for addresses?
1. Use just the street name, leave off Dr., Ave., etc (do not even spell out Drive - because it might be looking for Dr. or Dr).
2. Leave out the place name if you don't find the address you are looking for - sometimes place names are different than what you would expect (due to Post Office coding).
When I zoom in or out, I see a message saying "Automatic Zoom Refresh". What does this mean?
This message comes up when Head Up mode is selected. This will return the view to a certain zoom level after 15 seconds when you zoom in or out. To turn off this feature, uncheck the Head Up feature in the Navigation tab in the Preferences window
I finished with my routing request, how can I remove the display at the bottom of the screen indicating distance to next turn, etc.?
Select Tools>Navigation>None.
How do I find the location of an airport?
Go to the tools menu and select Find... Select the Yellow Pages Radio button. Set the dropdown box to airports and follow normal search rules. This data only shows the location of the airports but contains no information for flight navigation. Pilots will prefer to purchase our aviation products, which contain detailed information such as communication frequencies and airport characteristics.
How do I do a hard (factory) reset on my PDA?
Click here for instructions on how to do a hard reset on most PDA.
I can see the address on the SuperNAV software, yet when I try to search for the address, the program tells me it cannot be found. What's wrong?
Take advantage of wild card search. Example: If searching for an address on North River View Ave nue, enter "*River" rather than "North River View Ave".
How can I report a program bug or map problem?
Please submit all details using the appropriate form: Program Trouble Report, Map Trouble Report, an engineer will review your submission and contact you directly.
Where do I get the topographical maps from, and how would I use them?
Topographical maps are available for free at the Microsoft TerraServer website.
Documentation for using Microsoft TerraServer maps with the SuperNAV GPS software can be found here.
How do I use non-SuperNAV maps with the SuperNAV software?
Please see documentation for Importing/Scanning/Geocoding Maps.
When I try to load a tiff image with the GeoTiff import utility on my Pocket PC, only a black screen appears. What's wrong?
Some GeoTIFF files will be too large to view using a PDA and Pocket PC. The error will usually result in a black screen loading where your map should be. If this occurs, the user will need to need to manually cut and re-encode the GeoTIFF file. We recommend using this website. The following link will provide you with information on how to perform this manual cutting and re-encoding, as well as the program necessary to do this operation.
Can I use the categories to narrow my Yellow Pages / POI searches?
You may use these categories in the United States, but due to our provider's current category heirarchy, the categories are not useable to narrow down POI searches in Europe. We are working with our provider to implement a similar category search as in the United States for European POIs.
Can I rename my ttm (map) files?
NO! If you rename your ttm files you will not be able to auto-load maps.
The Brazil maps appear to off by a few feet. How can this be fixed?
You will need to adjust your 'Defined Datum' settings on your device:
1. Start the SuperNAV GPS Program on your device.
2. Go to the 'Tools' button located on the bottom part of the screen, and tap it.
3. Select the 'Datum' Tab
4. Change the DX & DY settings to:
Dx -13 meters
Dy 75 meters
LAPTOP USE
How can I disable a card that may be conflicting with the SuperNAV GPS card?
Follow these step by step instructions.
How can I verify that my laptop is receiving GPS data stream?
Follow these instructions to test whether your GPS hardware is "communicating" to your GPS program when using a laptop.
I have used other GPS receivers on my laptop. How can I make my new receiver work on my laptop?
Sometimes if you have used a variety of GPS receivers and software, there could be conflict of some program files. Uninstall the SuperNAV GPS program. Use "regedit" to search for all occurrences of "GPS" in the registry. Delete all occurrences except for the PC Card enumeration (driver)*. Reinstall SuperNAV GPS program. *PC-Card driver will only be an issue if using the wireless GPS PC card solution.
I am not getting signals from my serial based GPS on my laptop, what should I check?
Determine the serial port that your laptop is using for your GPS. Typically the port is Comm1 but sometimes laptops default to other Comm ports. To find the correct comm port, select Control Panel/System/Hardware/Device Manager/Ports(COM &LPT). Note the number of the COM port in use. Assign the same port number for the serial port in the GPS program.
Where can I download INF files when I install the GPS receiver on my laptop?
Please go to http://www.SuperNAV.com/pages/support.html, click "FREE Downloads", and select the INF file from the "Drivers" section.
My laptop fails to recognize the GPS wireless (CF or PCMCIA) card. What's wrong?
Some laptops use a pseudo communications port. You need to de-activate that port and activate the card using the PCMCIA port instead. Step by step directions.
How should I configure my laptop to be able to use the PCMCIA serial GPS?
Please see detailed information.
When I attempt to install the SuperNAV GPS Compact Flash GPS I get a Windows error message asking me to locate .inf files. Where are the driver files (.inf files) for use with Windows XP and Windows 2000 located?
Select the appropriate .inf file from this page.
Bypassing .INF installation - Follow these instructions if your system is unable to accept the .inf files.
It appears that my laptop has an IRQ conflict with the COM port that is being used by the GPS. How can I use the GPS?
Use the Device Manager to Disable Modem or other COM Ports in use.
AVIATION
Where can I find out what US Aviation map I need to load?
The US aviation maps are divided in Region (eg. Northeastern USA). To find out which states are included in a particular region, please see the index file "us_aviation_index.pdf" within the folder "Aviation Index" on the SuperNAV GPS CD. OR, click US Aviation Map Index.
Why does the navigation bar still display speed in "knots" even though I changed the setting to "mph" by selecting View > Preference > Unit?
Make sure that you reset the unit with live GPS connection. If there is no GPS data coming through, the display won't change even if you select another unit in View/Show Preference/Unit.
MARINE
Is there documentation available for the Marine Chart Enabler?
Yes, the documentation for our Marine Chart Enabler can be found on our Technical Support page, or you can click here.
Why can't I see anything except brown land when I have marine vector maps loaded?
This is most likely caused by your marine display settings. This may be resolved by going to the Marine menu and then selecting Preferences. Select the objects you would like to be displayed and then the detail level with the slider.
SPECIAL USE
How do I print a trace I had saved on the PDA?
Follow the procedure below to save a trace on your PDA and then print it on your PC.
1. Save the trace by selecting File->Save Trace
2. Put your PDA in the cradle and synchronize it with your PC
3. Open My Computer and double-click on Mobile Device
4. Copy the *.ttm file from the PDA to a directory on your PC
5. Open the SuperNAV software and load the trace by selecting File->Load->Load Maps and then selecting the trace you copied to your PC
6. Once you have the trace loaded and centered in the screen, take a screenshot by pressing the Print Screen key on your keyboard
7. Open Microsoft Paint
8. Select Edit->Paste to paste your screenshot into the new image
9. To print the image, select File->Print and click OK. The image will now print
Does SuperNAV support ESRI shape files?
We offer a set of conversion utilities that allow you to convert a subset of Mid/Mif formatted data into the proprietary SuperNAV Map (.ttm) format. See Vector to TTM converter with samples.
Can I use SuperNAV GPS receivers with ESRI ArcPad?
Yes, SuperNAV GPS receivers support ESRI's ArcPad program. While the SuperNAV GPS software is included with the wireless receivers, such as WorldNavigator, the software is not required for use with ESRI software. Note that ESRI has confirmed that ArcPad 5.0.1 supports the SuperNAV receivers to fix a position, while ArcPad 6 will support SuperNAV receivers for both position fix and data capture. See how the U.S. National Park Service uses this combination to fight fires and more...click here for details. Read a user testimonial from Iowa Dept. of Natural Resources.
Which NMEA Data Strings does SuperNAV GPS Software Read?
The SuperNAV software reads the GGA and RMC data strings from any NMEA v2.0 device.
How do I install/use the SuperNAV GeoTIFF Utility (#3063)?
Documentation for our GeoTIFF Utility can be found here.
The SuperNAV GPS street maps don't align with my maps when I'm using the GeoTIFF utility. How can I fix this?
Maps produced from scanned paper maps may lose the projection accuracy of digitized maps, and not match up with the SuperNAV GPS street maps. As a result, there may be an offset when trying to view SuperNAV GPS street maps with scanned paper maps.
To fix this, you can either enter defined datum values (View>Preference>Display tab) that would fix the offset, or you could find a set of digitized maps online.
I can't access an internet function such as live weather, or traffic eventhough I have internet access. What is wrong?
Most likely you have a firewall setting that is prohibiting the SuperNAV application from accessing the internet. Configure the firewall to allow SuperNAV access to the internet.
I have noticed that Microsoft Terra Server Maps do not take into account the curvature of the Earth. Is there any way I can correct this?
The Terra server topographic and aerial maps do not take into account the curvature of the earth and therefore may appear distorted or unable to align perfectly among themselves. This is most notable when using multiple contiguous Terra Server maps in the SuperNAV GPS application. By contrast, the SuperNAV application does take into account the curvature of the earth so the application is more precise than the Terra Server maps can display by default. By contrast, using the SuperNAV GPS Geocoder program (Product #3059) will allow you to code and import Terra Server maps, as well as any other digital map you wish to use with the SuperNAV GPS application to effectively eliminate distortion.
I have an idea for a great new feature, will you implement it?
We are continually updating the SuperNAV GPS software. We are expanding map coverage areas and adding new navigation and vehicle tracking features. We are always interested in learning about our customer's needs. Drop us an
UPGRADES
How do I obtain an upgrade?
Registered users of the SuperNAV GPS software can purchase upgrades via our webstore click on Upgrades. To expedite the ordering process you can contact info@SuperNAV.com to obtain your customer id number.
How can I register my product?
Please fill out the product registration form.
What version of the software must I have to upgrade to the latest version?
To upgrade to our latest version, the only requirement is that you are the officially registered individual for the original purchase. You can purchase an upgrade from older versions, even those that are several years old without penalty.
The Synthesized Voice feat
